Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our site.

Information you provide

• Contact details — name, phone number, email address, and station/business address you enter on our contact form, service request form, contact wizard, or chat widget.
• Communication preferences — your preferred contact method (call, text, or email) and your SMS/text opt-in choice.
• Scheduling details — requested appointment times when you book a call or visit.
• Messages — the content of any message you send us through our forms, chat, email, or text.

Information collected automatically

• Usage data — IP address, browser type, device type, pages visited, and referring URLs.
• Cookies & local storage — used to remember preferences and keep chat sessions working.

• To respond to placement, service, and sales inquiries.
• To schedule and coordinate installation, service visits, and follow-up calls.
• To send transactional and account-related messages about your machine or revenue share.
• To send marketing and promotional messages by phone, text, or email — only when you have opted in. You may opt out at any time (see below).
• To improve our website, products, and customer service.
• To comply with legal obligations and protect against fraud or abuse.

When you check the SMS consent box on our forms or chat, you agree to receive recurring automated and non-automated text messages from Crossroads Air Service at the number you provided. Message and data rates may apply. Message frequency varies. You can cancel at any time by replying STOP to any text message. For help, reply HELP or contact us at 888-4-AIRVAC. Consent is not a condition of any purchase. We will not sell or share your SMS opt-in information for marketing purposes without your consent.

We do not sell your personal information. We may share it with:

• Service providers who help us operate the site and run our programs — for example, our CRM, form tracking, calendar scheduling, and chat widget providers — under contracts that require them to protect your data.
• Business partners involved in installing or servicing your machine.
• Legal authorities when required by law, court order, or to protect our rights and safety.

We use cookies and similar technologies to keep the site working (for example, to maintain your chat session) and to understand aggregate usage. You can disable cookies in your browser settings, but some features may not work as intended.

We keep your information only as long as needed to provide our services, respond to your requests, comply with legal obligations, and maintain business records. After that, we delete or anonymize it.

• Marketing texts: reply STOP to any message to opt out.
• Marketing emails: click the unsubscribe link in any email.
• Access or deletion: email us at Info@CrossroadsAirService.com to request access to, correction of, or deletion of your personal information.

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our site and services are intended for business owners and operators. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us information, please contact us and we will delete it.

Our site may link to third-party sites (such as social media). We are not responsible for their privacy practices, so review their policies separately.

We may update this policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.

Questions about this policy or your personal information? Reach us any time: